Return & Refund Policy
Last Updated: 2026
At UPTOWNROOM, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and options.
Return Eligibility
You may request a return within 7 days of receiving your order if the item meets the following conditions:
- The item must be unused and unworn.
- The product must be in its original packaging.
- The item must be in the same condition as when it was delivered.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn, washed, or damaged after delivery.
- Items returned after the allowed return period.
- Products without original packaging or tags.
Return Process
To initiate a return request, please contact our support team with your order details. Our team will review your request and provide instructions on how to return the item.
Once we receive the returned item, it will be inspected to ensure it meets our return requirements.
Refunds
If your return is approved, your refund will be processed within 5–10 business days. The refund will be issued using the same payment method used during the original purchase.
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
If you received a defective or incorrect item, we will gladly arrange a replacement or exchange depending on product availability.
Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to an incorrect or defective item.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Phone: +234 916 195 5739
Email: uptownroomcz@gmail.com
