FAQ (Frequently Asked Questions)
How long does delivery take?
Delivery usually takes 3–7 business days depending on your location. Orders are processed within 24–48 hours after payment confirmation.
Once your order has been shipped, you will receive a notification containing shipping details and tracking information. Please note that delivery times may vary during peak periods, public holidays, or due to courier delays.
Do you accept returns?
Yes, we accept returns within 7 days after delivery if the item meets our return requirements.
- The item must be unused and unworn.
- The product must be in its original packaging.
- The item must be in the same condition it was received.
After receiving the returned item, our team will inspect it before approving a refund or exchange.
How can I track my order?
Once your order has been shipped, we will send tracking information via email or phone. This allows you to monitor the progress of your delivery.
If you do not receive tracking information within a few days after placing your order, please contact our support team for assistance.
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available payment options may include:
- Debit or Credit Cards
- Online Bank Transfers
- Secure Payment Gateways
All transactions are processed securely to protect your personal and payment information.
Can I cancel or change my order?
Orders can only be modified or cancelled within a short time after they are placed. Once an order has been processed or shipped, it may no longer be possible to make changes.
If you need to update your order details, please contact our support team immediately.
Do you ship internationally?
Shipping availability may vary depending on your location. We are continuously working to expand our delivery network to reach customers worldwide.
For international shipping inquiries, please contact our support team for more information.
How can I contact support?
Our support team is available to assist you with any questions regarding orders, products, or general inquiries.
Phone: +234 916 195 5739
Email: uptownroomcz@gmail.com
We aim to respond to all inquiries as quickly as possible during business hours.
